Highly motivated individual looking to continue on project management path. Loyal and results-oriented with accomplished leadership and customer service skills across multiple industries including retail, logistics, marketing, business and hospitality.  Advanced background in human behavior and communications and recognized for being a team player with advanced interpersonal skills.  Skilled at evaluating options and generating viable solutions

Employment Experience

Project SpecialistJanuary 2014-Present

Tech-Pro

(Consultant at Boston Scientific)

§    Assisting Project Manager in BSC Conflict Minerals Survey (2013 and 2014)

§    Subject Matter Expert regarding survey and escalated cases for weekly team meetings

§    Responsible for tracking communications, correspondence, and documentation of supplier interaction (over 600 suppliers)

§    Daily monitoring of SharePoint storage and upkeep of survey submissions, survey review process, and disclosures

§    Updated metrics/ran SAP reports for project overview and status on weekly basis

§    Involved in writing long term Survey Plan, Work Instruction and Knowledge Sharing Documents for internal usage/transition

§    Autonomously created data management documents and spreadsheets for traceability and audit purposes

§    Often responsible for tracing parts, components, and material compositions within BOM structures and other BSC software platforms 

Project Coordinator   March 2013-November 2013

Hollstadt and Associates

(Consultant at Wells Fargo Home Mortgage)

§    Worked with Vendor Management team within Real Estate Compliance and Operational Risk department

§    Supported 8 Operational Risk Consultants, 4 Vice Presidents with daily administrative tasks

§    Managed  SharePoint repository that housed SOWs, Scorecards, non-disclosure agreements, etc

§    Acted as liaison with Supply Chain Management for coordination of contracts, termination letters, master service agreements, amendments, etc

§    Obtained vendor spend information directly from WFMH vendors and created quarterly reports (pivot charts/tables) for leadership and several lines of business using MS Access

§    Helped administer project deadlines using MS Project

§    Created dashboards (Excel) for easy visibility and forecasting of real estate trends and projects

§    Carried out internal audit checks to ensure procedures were followed and helped identify training gaps for better execution

Business Analyst  June 2012-Dec 2012

Minnesota Privacy Consultants, Minneapolis, MN

(Consultant at Target Corporation)

§    Worked within Target Information Protection on a project conducting an inventory of the guest data lifecycle

§    Conducted over 60 interviews enterprise-wide in an effort to determine use cases

§    Created data maps (Visio) and narratives for close to 100 internal processes

§    Assessed and studied previous Risk Assessment documents and process maps to determine any process gaps

§    Focused on systems, applications and data warehouses (controls) that capture and store guest and employee information

§    Created and managed project documents to assist with organization and efficiency (Excel, Word, SharePoint)

§    Project scope included the following internal groups and analyses:

o        Back Office Processing-Credit Card Authorization, POS, Order Management, Fraud Prevention, Strategy and Resolution

o        Business Intelligence and Analysis

o        Human Resources, Employee Relations, Team Member Data Management

o        Dispute Resolution Services

o        Inbound and Outbound Guest Contact (Calls, Letters, Emails, Social Media)

o        Quality Assurance

o        Collections

o        Responsible for uploading/maintenance of documents in RSA Archer eGRC repository

§    Project was completed ahead of schedule

Project Coordinator                      July 2010-December 2011

BI Worldwide, Edina, MN

§    Worked with executive producers and event managers on events/deliverables

§    Coordinated and managed financials for experiential marketing and business theatre departments

§    Responsible for billing, purchase orders, vendor payments, client invoicing, providing back up and support for audit purposes

§    Responsible for daily operational tasks including data entry and report creation in the PeopleSoft accounting system

§    Acted as a liaison for the accounting group and internal partners 

§    Created client facing documents for project end reconciliation and communication  (Excel, Word, PowerPoint)

§    Managed over 80 events/shows delivered in an 18 month span, accounts ranging $1k to $2M

§    Provided on site assistance during delivery/post event, tasks including graphics operation, photography, social media documentation, simple video editing and music production

Care Coordinator                                  November 2006-June 2010  

Cigna Behavioral Health, Eden Prairie, MN

§    Serviced 50 calls per day while thoroughly documenting each case in the CAMS system

§    Helped advocate mental health and substance abuse providers with information concerning perspective and current patients pertaining to benefits/eligibility, claims, and facility based authorizations

§    Worked directly with inpatient clinical teams to assist with acute/sub-acute mental health and substance abuse hospitalizations, and triage

§    Acted as liaison with facilities and clinical teams during initial intake/admission; often determining preliminary diagnoses (ICD-9)

§    Initiated aftercare and discharge plans for transitional care with utilization staff at inpatient facilities

Server/Host/Line Cook               August 2004 – November 2006

Outback Steakhouse, Eden Prairie, MN      

§    Excelled in positions in both kitchen and dining room - maintaining excellent customer service skills and adaptation to every customer demographic

§    Sustained composure through high volume situations both in house and via phone

§    Provided support and leadership to fellow employees with a managerial-type aid

§    Received Employee of the Month Honors twice in 6 months

President, Owner, Manager, Lead Guitarist                    July 2004-Present  

Hyentyte, LLC – Twin Cities based Band

§    Responsible for all financial transactions, QuickBooks management, accounts payable, programs and services created and implemented by the Band

§    Deal directly with booking agents and talent buyers to organize concerts

§    Revenue has increased  40% year over year

§    Create or commission artwork and design of all marketing materials

§    Administer all web-based applications including: company website, Facebook, Myspace, Sonicbids, Jambase, Artist Data

§    Promote all performances personally using promotional materials, radio interviews, social networking sites

§    Write, review and perform original music. Consistent performances in the Twin Cities and surrounding states

Education

University of Kansas -Psychology                2000 - 2004

Lawrence, KS